Customer Support

Customer Support and Booking Policy at PrebookMySpa

At PrebookMySpa, we are committed to providing a seamless and enjoyable experience for all our customers. Our platform is designed to make it easy for you to discover and book spa services at some of the best and most verified spa centers. To ensure transparency and clarity, we have established a straightforward booking fee policy and clear guidelines for any concerns or issues you may encounter during your spa visit.

Booking Fee and Cancellation Policy

When you book a spa service through PrebookMySpa, a booking fee is charged to secure your appointment. We understand that plans can change, and we want to offer flexibility where possible. Therefore, if you need to cancel your booking, you can do so within 48 hours from the time of booking, and we will refund your booking fee in full. This policy ensures that both our customers and spa partners have a fair opportunity to manage their schedules. However, if you request a cancellation after the 48-hour window has passed, we regret that we will be unable to refund the booking fee. This policy helps us maintain a reliable booking system and ensures that spa slots are effectively managed. We encourage you to consider your schedule carefully before making a booking to avoid any inconvenience.

Reporting Issues and Concerns

Your satisfaction is our priority, and we strive to ensure that every spa visit booked through our platform meets your expectations. If you encounter any issues during your spa experience, whether related to service quality, hygiene, or any other concern, we strongly encourage you to bring it to our attention. You can report any issues by writing to us at sales@prebookmyspa.com. Our team will investigate the matter promptly and work towards a resolution. Please note that while we take all complaints seriously and aim to assist where possible, PrebookMySpa operates solely as an information and booking platform. We facilitate the connection between customers and spa businesses but are not involved in the provision of the actual spa services. Consequently, we cannot be held responsible for any incidents or issues that occur during your spa visit, whether they involve the customer or the spa business.

Our Role as an Information and Booking Platform

PrebookMySpa is dedicated to curating a selection of high-quality, verified spa services to provide you with a trustworthy and convenient booking experience.

We work closely with our partner spas to ensure that the information presented on our platform is accurate and up-to-date. This includes real pictures of the spa facilities, which our team captures during site visits. We believe in transparency, and our goal is to give you a true representation of the spa services you are booking. However, it is important to understand that our role is limited to facilitating bookings and providing information. We do not directly provide spa services, and our involvement ends once the booking is successfully made. Any issues or disputes that arise during your visit to the spa should be addressed directly with the spa management. While we can offer support in resolving certain issues, we are not liable for the actions of the spa staff or the outcome of the services provided.

Contacting Customer Support

We are here to support you at every step of your journey with PrebookMySpa. Whether you have questions about your booking, need assistance with our platform, or wish to report an issue, our customer support team is ready to help. Please feel free to reach out to us at sales@prebookmyspa.com. We are committed to providing prompt and effective support to ensure your experience with PrebookMySpa is smooth and satisfactory. In conclusion, PrebookMySpa aims to offer a reliable and user-friendly platform for discovering and booking spa services. Our booking fee and cancellation policy are designed to provide flexibility while maintaining the integrity of the booking system. We encourage you to report any issues directly to us so that we can assist in resolving them. While we are not responsible for the actual spa services, we strive to ensure that every booking made through our platform leads to a positive and relaxing experience. Thank you for choosing PrebookMySpa, and we look forward to serving you.